Refund policy

RETURN & REFUND POLICY

Last updated: 24 September 2026

At VaporaX Tech, we want every order to arrive correctly and in satisfactory condition. This Return & Refund Policy explains when a product may be returned, exchanged, replaced, or refunded.

By placing an order with VaporaX Tech, you agree to the conditions below.

1. RETURN ELIGIBILITY

You may request a return within 7 days of delivery.

To qualify for a return, the product must generally be:

  • Unused and in its original condition;
  • Unlit in the case of lighters or ignition products;
  • Not refilled, modified, repaired, engraved, altered, or damaged after delivery;
  • Returned with the original packaging, accessories, labels, and included items where applicable; and
  • Accompanied by valid proof of purchase or an order number.

All return requests are subject to inspection and approval by VaporaX Tech.

Please do not send any product to our return address before receiving return approval from us.

2. DAMAGED, DEFECTIVE, INCORRECT OR INCOMPLETE ORDERS

Please inspect your order as soon as it is delivered.

If you receive a product that is:

  • Damaged during delivery;
  • Apparently defective;
  • Different from the item or variant ordered; or
  • Missing an item from the confirmed order,

please contact VaporaX Tech as soon as possible, preferably within 48 hours of delivery.

Please provide:

  • Your order number;
  • A clear description of the issue;
  • Clear photographs of the product and packaging; and
  • An unedited unboxing video, where available.

After reviewing the claim, VaporaX Tech may offer an appropriate replacement, exchange, repair, store credit, or refund, depending on the circumstances.

If the error is confirmed to be from VaporaX Tech or the product was delivered damaged or defective, reasonable return or replacement delivery costs will be handled by VaporaX Tech as applicable.

3. LIGHTERS & IGNITION PRODUCTS

For safety reasons, special conditions apply to lighters and ignition products.

A lighter will generally not qualify for a change-of-mind return once it has been:

  • Ignited or used;
  • Refilled;
  • Modified, repaired, dismantled, punctured, or altered; or
  • Damaged through misuse, improper storage, excessive heat, or accidental damage.

If you believe a lighter is defective, do not continue using, igniting, refilling, dismantling, or attempting to repair it.

Do not send a used, leaking, damaged, or potentially unsafe lighter through a courier unless VaporaX Tech has specifically provided return instructions.

4. CUSTOMISED & PERSONALISED PRODUCTS

Customised or personalised products are made specifically according to the customer’s submitted design or instructions and therefore cannot normally be returned, exchanged, or refunded because of a change of mind.

A customised product may still qualify for assistance if:

  • The product supplied is materially different from the approved design;
  • VaporaX Tech made an identifiable production error;
  • The wrong product was supplied; or
  • The product arrived damaged or apparently defective.

Minor differences in colour, positioning, cropping, brightness, print appearance, or screen-to-print reproduction that naturally occur during production may not be considered defects.

5. NON-RETURNABLE ITEMS

The following items are generally not eligible for return due to change of mind:

  • Used or ignited lighters;
  • Refilled or modified products;
  • Customised or personalised products;
  • Products damaged after delivery through misuse or improper handling;
  • Clearance or final-sale items clearly marked as non-returnable;
  • Products returned without their essential packaging or included components where this materially affects resale condition; and
  • Products that cannot safely or lawfully be transported by courier.

This does not remove any rights or remedies that cannot lawfully be excluded under applicable Bangladesh law.

6. CHANGE-OF-MIND RETURNS

A change-of-mind return may be accepted for an eligible unused product when approved by VaporaX Tech.

For an approved change-of-mind return:

  • The customer is responsible for the return delivery cost;
  • The original delivery charge is normally non-refundable;
  • The product must reach us safely and in eligible condition; and
  • Any damage caused during the customer’s return packaging or transportation may affect refund eligibility.

We strongly recommend using secure packaging and a traceable courier service.

7. EXCHANGES

Eligible products may be exchanged subject to:

  • Product availability;
  • Inspection and approval of the returned item; and
  • Payment of any price difference or applicable delivery charge.

If the requested replacement is unavailable, we may offer an alternative product, store credit, or refund where appropriate.

8. REFUNDS

Once an approved returned product has been received, VaporaX Tech will inspect it.

If the refund is approved, it will normally be processed to the customer’s agreed payment method or another mutually agreed method.

Please allow up to 7 business days after approval for VaporaX Tech to initiate the refund. Additional processing time may depend on the relevant bank or payment provider.

For approved change-of-mind returns, original shipping charges are normally not refundable.

Where an incorrect, defective, or damaged item was supplied because of an error attributable to VaporaX Tech, the appropriate refund or replacement will be handled accordingly.

9. REFUSED OR UNDELIVERED ORDERS

If an order is refused without a valid product-related reason, the customer remains unreachable, or an incorrect/incomplete delivery address was provided, actual courier delivery and return charges may be deducted from any refundable advance payment where applicable.

This does not apply where refusal was reasonably caused by an incorrect, damaged, defective, or otherwise materially non-conforming delivery.

10. RETURN PROCESS

To request a return:

  1. Contact VaporaX Tech before sending the product.
  2. Provide your order number and reason for return.
  3. Submit requested photographs or video evidence where relevant.
  4. Wait for confirmation and return instructions.
  5. Pack the approved product securely.
  6. Send it only through the return method confirmed by VaporaX Tech.

Unauthorised returns may not be accepted.

11. RETURN ADDRESS

Approved returns should be sent only after receiving confirmation from VaporaX Tech.

VaporaX Tech
House 713, Flat B5
Keari Zannat
Road 10, Adabor
Dhaka 1207
Bangladesh

Please clearly include your name, telephone number, and order number with the return package.

12. CONTACT US

For return, exchange, refund, or order-related assistance:

VaporaX Tech
Website: www.vaporaxtechbd.com
Email: vxt@vaporaxtechbd.com
Telephone / WhatsApp: +880 184-1626924

We recommend contacting us before returning any product so that we can provide the correct instructions and avoid unnecessary courier costs or safety issues.

13. CONSUMER RIGHTS

Nothing in this policy is intended to exclude or restrict any mandatory rights available to customers under applicable laws of Bangladesh.

Where this policy conflicts with a legal right that cannot lawfully be excluded, the applicable legal requirement will prevail.