Shipping policy
SHIPPING & DELIVERY POLICY
Last updated: 24 September 2026
This Shipping & Delivery Policy explains how orders placed through VaporaX Tech are processed, dispatched, delivered, and handled in the event of delays, failed delivery attempts, or delivery-related issues.
By placing an order with VaporaX Tech, you agree to the terms below.
1. DELIVERY AREA
VaporaX Tech currently delivers orders throughout Bangladesh, subject to courier service availability.
Certain remote or restricted locations may require additional delivery time or alternative delivery arrangements.
2. DELIVERY CHARGES
Our standard delivery charges are:
Inside Dhaka: Tk 70
Outside Dhaka: Tk 120
Delivery charges are shown or communicated before order confirmation whenever applicable.
In exceptional cases involving remote locations, unusually large packages, special handling, or courier-specific surcharges, the delivery charge may differ. Any such additional charge will be communicated before dispatch.
3. ESTIMATED DELIVERY TIME
Estimated delivery time after successful order confirmation is generally:
Inside Dhaka: 1–2 business days
Outside Dhaka: 2–4 business days
These are estimated delivery periods and are not guaranteed delivery dates.
Delivery may occasionally take longer because of courier delays, weather conditions, public holidays, strikes, transportation disruption, high order volume, remote delivery locations, or circumstances beyond the reasonable control of VaporaX Tech.
4. ORDER PROCESSING
Orders are processed after successful order verification.
Our representative may contact you by telephone, WhatsApp, SMS, or another available communication method to confirm your order before dispatch.
VaporaX Tech reserves the right to hold or cancel an order when the provided information cannot be verified, the customer cannot be reached, payment requirements have not been completed, or there are reasonable concerns regarding the validity of the order.
5. CASH ON DELIVERY & ADVANCE PAYMENT
Cash on Delivery may be available for eligible orders.
For eligible Inside Dhaka orders, Cash on Delivery may generally be available subject to order verification.
For Outside Dhaka orders, VaporaX Tech may require 50% advance payment before initiating shipment.
Advance payment may also be required for customised products, high-value orders, special orders, repeat failed deliveries, or any order that requires additional verification.
The remaining balance, where applicable, must be paid according to the payment arrangement confirmed by VaporaX Tech.
6. CUSTOMISED ORDERS
Customised or personalised products generally require additional preparation time.
Estimated delivery time for customised products is normally approximately 3–4 days, depending on design approval, production requirements, destination, and courier availability.
Production will normally begin only after the required order information, design material, and applicable advance payment have been received and confirmed.
7. COURIER SERVICES
VaporaX Tech may use third-party courier and logistics providers, including services such as Pathao, Steadfast, or other suitable delivery partners.
The courier provider may vary depending on the delivery location, package type, service availability, or operational requirements.
Once an order has been handed to the courier, actual delivery timing may depend partly on the courier provider.
8. ORDER TRACKING
Where tracking information is available, customers may receive a tracking number, courier reference, SMS update, or tracking link after dispatch.
Customers are responsible for monitoring any courier communication relating to delivery attempts.
If you experience difficulty tracking an order, please contact VaporaX Tech with your order number.
9. CORRECT DELIVERY INFORMATION
Customers are responsible for providing complete and accurate delivery information, including:
Recipient name, active telephone number, complete address, area or landmark where necessary, district, postal code where applicable, and any other information required for successful delivery.
VaporaX Tech will not be responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated information provided by the customer.
If you notice an address error, contact us immediately.
Once an order has already been dispatched, address changes may not always be possible and additional courier charges may apply.
10. DELIVERY ATTEMPTS
The courier may contact the recipient before or during delivery.
Customers should keep their provided telephone number active and respond to reasonable courier communication.
If the recipient is unavailable, unreachable, refuses delivery without an acceptable reason, or fails to cooperate with the courier, the shipment may be returned to VaporaX Tech.
Additional delivery charges may apply if the customer requests re-delivery.
11. REFUSED OR FAILED DELIVERIES
If a confirmed order is returned because:
The customer refused delivery without a valid product-related reason, the customer remained unreachable after reasonable delivery attempts, an incorrect or incomplete address was supplied, or the customer failed to collect or receive the parcel,
VaporaX Tech may require advance payment of applicable courier charges before arranging another shipment.
Where an advance payment has already been made, actual delivery and return courier costs may be deducted from any refundable amount where appropriate.
This does not apply when delivery is reasonably refused because the parcel or order is demonstrably incorrect, materially damaged, or otherwise inconsistent with the confirmed order.
12. INSPECTION UPON DELIVERY
Customers should inspect the outer parcel condition upon delivery whenever reasonably possible.
If the package appears severely damaged, opened, tampered with, or otherwise suspicious, please photograph or record the condition before opening it and contact VaporaX Tech promptly.
For delivery-related damage, incorrect products, or missing items, please contact us as soon as possible, preferably within 48 hours of receiving the order.
Providing clear photographs and an unedited unboxing video, where available, may help us investigate the matter more efficiently.
13. DAMAGED OR INCORRECT ORDERS
If you receive an incorrect, damaged, defective, or incomplete order, contact VaporaX Tech before returning the product.
After verification, we may arrange an appropriate replacement, exchange, refund, or other resolution in accordance with our Return & Refund Policy.
Where the issue is confirmed to have resulted from an error by VaporaX Tech or an applicable delivery problem, reasonable replacement or return delivery costs will be handled accordingly.
14. DELIVERY DELAYS
Although we aim to deliver orders within the estimated timeframes, delays may occur.
A delivery delay alone does not automatically mean that an order has been lost or cancelled.
If an order is significantly delayed, contact us with your order number and we will assist in checking its status with the courier provider.
15. LOST SHIPMENTS
If a shipment is confirmed by the courier as lost in transit, VaporaX Tech will review the case and provide an appropriate resolution, which may include replacement, store credit, or refund depending on the circumstances and product availability.
VaporaX Tech may require reasonable time to investigate the shipment with the courier before issuing a resolution.
16. PUBLIC HOLIDAYS & SERVICE DISRUPTIONS
Orders placed during public holidays, national holidays, Eid periods, severe weather, transport disruptions, political or civil disturbances, courier service interruptions, or other exceptional circumstances may require additional processing and delivery time.
17. PRODUCT AVAILABILITY
All orders are subject to product availability.
If an item becomes unavailable after an order has been placed, VaporaX Tech may contact the customer to offer an alternative item, revised dispatch date, store credit, or refund of any applicable payment.
18. SAFE TRANSPORT OF LIGHTERS
Because VaporaX Tech sells lighter and ignition products, certain courier or transportation restrictions may apply.
We reserve the right to select an appropriate delivery method or courier provider based on product type, destination, safety requirements, and applicable transport restrictions.
Customers should not independently return used, leaking, punctured, damaged, or potentially unsafe lighter products through a courier without first contacting VaporaX Tech for instructions.
19. INTERNATIONAL SHIPPING
VaporaX Tech currently primarily serves customers within Bangladesh.
International shipping is not guaranteed and may only be available where specifically confirmed by VaporaX Tech before purchase.
Any international shipping arrangement may be subject to additional shipping costs, customs duties, taxes, import restrictions, and destination-country regulations.
20. CONTACT US
For shipping, delivery, tracking, or order-related assistance:
VaporaX Tech
Website: www.vaporaxtechbd.com
Email: vxt@vaporaxtechbd.com
Telephone / WhatsApp: +880 184-1626924
Return Address:
VaporaX Tech
House 713, Flat B5
Keari Zannat
Road 10, Adabor
Dhaka 1207
Bangladesh
Please contact us before sending any return parcel to this address.
21. POLICY UPDATES
VaporaX Tech may update this Shipping & Delivery Policy from time to time to reflect operational, courier, payment, or legal requirements.
The version published on our website at the time of an order will generally apply to that order, subject to any mandatory rights available under applicable law.